A2thOS: availability analysis and optimisation in SLAs
نویسندگان
چکیده
منابع مشابه
A2thOS: availability analysis and optimisation in SLAs
IT service availability is at the core of customer satisfaction and business success for today’s organisations. Many medium-large size organisations outsource part of their IT services to external providers, with Service Level Agreements describing the agreed availability of outsourced service components. Availability management of partially outsourced IT services is a non trivial task since cl...
متن کاملATHOS: availability analysis and optimisation in SLAs
Information technology (IT) service availability is at the core of customer satisfaction and business success for today’s organisations. Many medium‐ to large‐size organisations outsource part of their IT services to external providers, with service‐level agreements describing the agreed availability of outsourced service components. Availability management of partially outsourced IT services i...
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ژورنال
عنوان ژورنال: International Journal of Network Management
سال: 2011
ISSN: 1055-7148
DOI: 10.1002/nem.790